1. Introduction
JAK Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
2. Information We Collect
We may collect the following types of personal data:
- Personal Identifiable Information (PII): Name, email address, phone number, company name, and other details you provide when contacting us.
- Technical Data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
- Transactional Data: Payment details if you purchase our services.
- Communication Data: Emails, support inquiries, and other correspondence.
3. Legal Basis for Processing Data
Under GDPR, we process personal data based on the following legal grounds:
- Contractual Necessity: To provide and improve our services.
- Legitimate Interests: To analyze website usage, improve user experience, and communicate with you regarding inquiries and support.
- Legal Obligation: To comply with legal or regulatory requirements.
- Consent: For marketing communications (you may withdraw consent at any time).
4. How We Use Your Information
We use your personal data for the following purposes:
- To provide and improve our services.
- To communicate with you regarding inquiries, support, and transactions.
- To comply with legal obligations.
- To analyze website usage and improve our user experience.
- To send marketing communications if you have opted in (you may unsubscribe at any time).
5. How We Share Your Information
We do not sell your personal data. However, we may share it with:
- Service Providers: Third-party vendors who assist in service delivery (e.g., hosting, payment processing) under GDPR-compliant contracts.
- Legal Authorities: When required by law or to protect our legal interests.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
6. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:
- Adequacy decisions (for countries recognized by the EU as providing adequate protection).
- Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no method of data transmission over the internet is 100% secure.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
9. Your Rights Under GDPR
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing at any time.
- Request data portability (receive your data in a structured format).
- Object to certain data processing activities (e.g., marketing).
- Lodge a complaint with your local Data Protection Authority (DPA) if you believe your rights have been violated.
To exercise your rights, please contact us at info@jak.solutions.
10. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. More details can be found in our Cookie Policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your GDPR rights, you can contact our Data Protection Officer (DPO) at:
JAK Solutions
Av. Jeanne 19a, 1050 Ixelles, Belgium
Email: inof@jak.solutions
